Privacy Policy.

This Privacy Policy explains how BROWN MANAGEMENT GROUP LLC, operating the eSolutions brand ("eSolutions," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you visit https://esolutions.support/, submit a project or contact form, book a consultation, purchase or use services, communicate with us, or otherwise interact with eSolutions.

eSolutions provides website design and development, CRM and business systems, forms, surveys, appointment booking, messaging infrastructure, payment and invoicing solutions, automation, funnels and campaigns, integrations, digital experiences, event systems, migrations, reporting, reputation tools, and related technology and business-support services.

1. Scope

This Policy applies to information collected through our website, project forms, booking tools, email, telephone, SMS or MMS, web chat, project onboarding, customer support, billing interactions, and other eSolutions-operated channels. It does not control the independent privacy practices of third-party websites, applications, payment processors, communication carriers, or other services that we do not own or control.

2. Information We Collect

Information you provide

• Name and contact information, including email address and telephone or mobile number.
• Business or organization name, website address, industry, and related business information.
• Project needs, requested services, desired timeframe, budget or investment range, and information submitted in forms or consultations.
• Appointment, scheduling, support, project, and account information.
• Communications, feedback, files, images, brand assets, credentials, or other materials you choose to provide.
• Billing, transaction, invoice, and payment-related information. Complete card details may be processed by third-party payment processors rather than stored by eSolutions.
• Communication preferences and records of marketing or non-marketing SMS consent.

Information collected automatically

• IP address, browser and device type, operating system, approximate location derived from IP address, referring pages, pages viewed, dates and times of visits, clicks, session information, and similar usage data.
• Cookie identifiers, pixels, analytics information, and data used for website performance, security, and diagnostics.

Information from third parties

We may receive information from scheduling services, CRM platforms, payment processors, analytics providers, communication platforms, integration providers, referral sources, or other technology vendors when necessary to provide services or operate our business.

3. How We Use Information

• Respond to inquiries, evaluate project requests, and schedule consultations or appointments.
• Prepare proposals and provide, configure, maintain, support, and improve websites, CRM systems, automations, integrations, messaging, booking, payment, event, and other digital services.
• Manage customer relationships, projects, accounts, invoices, payments, subscriptions, support, and business records.
• Send transactional or informational communications such as appointment reminders, project updates, account notices, service notifications, and requested support.
• Send promotional communications where permitted and where any required consent has been obtained.
• Analyze website usage, improve performance and user experience, detect fraud or misuse, protect our systems, and comply with legal, regulatory, accounting, and contractual obligations.

4. SMS, MMS, and Mobile Information

When you voluntarily provide a mobile number and separately opt in, eSolutions may send text messages that match the consent you selected. Non-marketing messages may concern inquiries, consultations, appointments, requested services, project communications, account notifications, service updates, or support. If you separately opt in to marketing, messages may concern eSolutions services, offers, promotions, announcements, or service updates.

Message frequency may vary based on your inquiry, appointment activity, project activity, support needs, and the communication preferences you select. Message and data rates may apply. SMS consent is optional, and consent to receive marketing text messages is not a condition of purchasing goods or services.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below. After an opt-out request, you may receive a final confirmation message. Wireless carriers are not responsible for delayed or undelivered messages.

5. Email Communications

If you receive promotional email from us, you may unsubscribe using the unsubscribe mechanism in the message. We may continue to send non-promotional messages relating to transactions, projects, appointments, accounts, security, billing, or services you requested.

6. Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies to provide website functionality, remember preferences, measure traffic and performance, diagnose issues, improve services, prevent abuse, and understand the effectiveness of campaigns. Browser settings may allow you to restrict cookies, although some features may not function properly if cookies are disabled.

7. How We Disclose Information

We may disclose personal information to vendors and contractors that perform services for us, including website hosting, cloud infrastructure, CRM, scheduling, email, SMS or telephone communication, automation, payment processing, analytics, customer support, security, data storage, and professional services. These providers may process information only as permitted by their agreements with us and applicable law.

We may also disclose information when reasonably necessary to comply with law or legal process, protect rights, safety, property, or security, investigate fraud or abuse, or in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

8. Client Data Processed on Behalf of Business Customers

Some eSolutions services involve configuring or supporting systems that contain a client's customer, lead, employee, attendee, member, or vendor data. Where eSolutions processes such information solely on behalf of a client, the client generally determines the purposes and means of the processing and is responsible for its own privacy notices, consent practices, and legal obligations. Individuals may need to contact that client directly to exercise rights relating to information controlled by the client.

9. Third-Party Services and Integrations

Our website and services may link to or integrate with third-party CRM, hosting, domain, payment, analytics, advertising, scheduling, social, automation, communication, or other technology services. Those third parties operate under their own privacy policies and terms. eSolutions is not responsible for the independent practices of third parties that we do not control.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and consent records, satisfy legal, tax, accounting, regulatory, or contractual obligations, resolve disputes, prevent fraud or abuse, and enforce agreements. Retention periods vary according to the type of information and the reason it was collected.

11. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. No website, network, database, or electronic transmission can be guaranteed to be completely secure.

12. Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or information about the processing of your personal information, and to withdraw consent where processing is based on consent. These rights may be subject to legal exceptions and identity-verification requirements. To submit a request, contact us below.

13. Children's Privacy

Our website and business services are intended for businesses and adults and are not directed to children under 13. We do not knowingly solicit personal information from children under 13 through this website.

14. International Visitors

eSolutions operates from the United States. If you access our services from another country, information may be processed or stored in the United States or other jurisdictions in which our service providers operate, subject to applicable law.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. The updated version will be posted on this page with a revised effective or last-updated date.

16. Contact Us