Terms of Service.

These Terms of Service ("Terms") govern access to and use of https://esolutions.support/ and the websites, forms, booking experiences, communications, products, subscriptions, projects, and services provided by BROWN MANAGEMENT GROUP LLC, operating the eSolutions brand ("eSolutions," "we," "us," or "our").

By using the website, submitting information, booking a consultation, purchasing services, or entering into a project with eSolutions, you agree to these Terms. If you act on behalf of a business or organization, you represent that you have authority to bind that entity.

1. eSolutions Services

eSolutions may provide website strategy, design, development, hosting or management, landing pages, forms, surveys, CRM and sales pipelines, appointment booking, payments and invoicing solutions, automation and workflows, email and SMS setup, funnels and campaigns, integrations, event systems, digital experiences, migration, reporting, reputation tools, consulting, implementation, support, and related technology services.

The exact scope of paid services may be defined in a proposal, order form, statement of work, checkout, invoice, subscription, or separate written service agreement. If a project-specific agreement conflicts with these Terms for a particular service, the project-specific agreement controls for that service.

2. Consultations, Quotes, and Project Scope

Consultations, demonstrations, estimates, examples, preliminary timelines, and recommendations are informational unless expressly made binding in writing. Final scope, pricing, deliverables, timing, revisions, and responsibilities may be described in the applicable project documents. Requests outside the agreed scope may require additional fees, revised timelines, or a separate agreement.

3. Client Responsibilities

You agree to provide accurate information and timely access, approvals, credentials, content, brand assets, legal disclosures, and other materials reasonably required to perform the services. You are responsible for reviewing and approving customer-facing content, workflows, automations, communications, and configurations where approval is requested.

You represent that you have the rights and permissions necessary for any text, images, videos, trademarks, customer lists, data, files, software, or other materials you provide to eSolutions.

4. Customer Legal and Messaging Compliance

eSolutions provides technology and implementation services and, unless expressly agreed otherwise in writing, does not serve as a customer's attorney, regulatory adviser, tax adviser, financial adviser, or compliance officer. Each customer is responsible for the laws, industry rules, platform rules, privacy notices, consent requirements, advertising disclosures, accessibility requirements, and telecommunications obligations applicable to its own business.

Where eSolutions assists a customer with SMS systems, A2P registration, messaging workflows, email, or other communications infrastructure, the customer remains responsible for maintaining lawful recipient consent, honoring opt-out requests, using approved messaging use cases, and complying with carrier and platform rules. A2P or carrier approval decisions are controlled by the applicable third party and are not guaranteed by eSolutions.

5. eSolutions SMS Messaging Program

Program name: eSolutions communications, operated by BROWN MANAGEMENT GROUP LLC.

Non-marketing messages

If you separately opt in to non-marketing text messages, eSolutions may send messages regarding your inquiry, consultations, appointments, requested services, project communications, account notifications, service updates, support, or other transactional and informational communications.

Marketing messages

If you separately opt in to marketing text messages, eSolutions may send messages regarding services, special offers, promotions, announcements, and service updates.

Consent and frequency

SMS consent is voluntary. Marketing consent is not a condition of purchasing goods or services. Marketing and non-marketing consent may be collected separately, and selecting one category does not automatically opt you into the other. Message frequency may vary based on your inquiry, appointment activity, project activity, and communication preferences.

Rates, STOP, and HELP

Message and data rates may apply. Reply STOP to opt out of the applicable SMS program. You may receive a final confirmation message after opting out. Reply HELP for assistance or contact eSolutions at [email protected] or +1 808-235-4051.

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on network availability, device compatibility, and carrier conditions outside eSolutions' control.

Our handling of mobile information and SMS consent is described in the eSolutions Privacy Policy.

6. CRM, Automation, and Customer Communications

Services may include systems that automate lead routing, reminders, tasks, customer communications, scheduling, payments, notifications, or other workflows. Customers are responsible for reviewing recipient lists, logic, timing, content, and consent requirements before or during use. Customers may not use eSolutions-configured systems to send unlawful spam, deceptive communications, or messages lacking legally required consent.

7. Pricing, Fees, and Third-Party Costs

Website prices may represent starting or standard package pricing. Additional pages, custom development, setup, onboarding, hosting, domains, messaging usage, A2P fees, payment processing, third-party software, integrations, additional campaigns, maintenance, migration, or other custom work may involve additional charges. Applicable charges will be disclosed through the relevant checkout, proposal, invoice, order form, subscription, or service agreement.

8. Payments, Subscriptions, Renewals, Cancellations, and Refunds

You agree to pay amounts due according to the applicable purchase documentation. Where services renew automatically, renewal frequency and cancellation terms are governed by the applicable checkout or written agreement. Refund eligibility may vary by service, work completed, incurred third-party costs, and the applicable agreement. Completed custom work and non-recoverable third-party charges may be non-refundable to the extent permitted by law.

9. Third-Party Platforms and Integrations

Services may rely on third-party CRM, website, cloud, domain, payment, email, telecommunications, social, analytics, advertising, automation, or other platforms. Those services are governed by their own terms, policies, pricing, and technical requirements. eSolutions does not control and is not responsible for independent third-party outages, API changes, suspensions, pricing changes, approval decisions, or discontinued functionality.

10. Intellectual Property

eSolutions and BROWN MANAGEMENT GROUP LLC retain ownership of their pre-existing intellectual property, reusable components, frameworks, templates, internal systems, methods, tools, know-how, documentation, and proprietary materials. Ownership or licensing of customer-specific deliverables may be set out in the applicable project agreement. Nothing in these Terms transfers ownership of eSolutions' pre-existing intellectual property unless expressly agreed in writing.

11. Portfolio Use

Where permitted by the applicable agreement and law, eSolutions may display completed work or non-confidential portions of a project as portfolio examples, demonstrations, or case-study material. Confidential information remains subject to any applicable confidentiality obligations.

12. Acceptable Use

You may not use our website or services to violate law; infringe intellectual property, privacy, or other rights; send unlawful spam or unauthorized communications; commit fraud; distribute malicious code; attempt unauthorized system access; interfere with system security; impersonate another person or entity; or engage in abusive, deceptive, harmful, or unlawful activity.

13. No Guarantee of Business Results

Websites, CRM systems, automations, campaigns, funnels, integrations, and other business technology may support business operations, but results depend on factors outside eSolutions' control. Unless expressly guaranteed in a signed written agreement, eSolutions does not guarantee revenue, profit, leads, sales, traffic, rankings, conversion rates, advertising results, customer acquisition, appointments, delivery rates, carrier approval, or other business outcomes.

14. Availability and Changes

We may update, maintain, modify, suspend, or discontinue portions of the website or services where reasonably necessary, subject to any binding customer agreement. Maintenance, security incidents, third-party failures, network issues, carrier conditions, or events outside our reasonable control may cause temporary interruptions.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the website and general informational content are provided on an "as is" and "as available" basis. Except for warranties expressly contained in a written service agreement, we disclaim implied warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the maximum extent permitted by applicable law, BROWN MANAGEMENT GROUP LLC, eSolutions, and their owners, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the website or services, including loss of profits, revenue, opportunity, goodwill, data, anticipated savings, or business interruption, except where liability cannot legally be excluded. Additional limitations may be stated in an applicable project agreement.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless BROWN MANAGEMENT GROUP LLC, eSolutions, and their owners, officers, employees, contractors, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the services, breach of these Terms, violation of another person's rights, materials or data you provide without required permissions, or communications and marketing activities you conduct without legally required consent.

18. Suspension and Termination

We may suspend or terminate services where reasonably necessary because of nonpayment, unlawful use, abuse, security risk, material breach, or violation of applicable platform or carrier requirements, subject to applicable law and any separate written agreement. Provisions that by their nature should survive termination will continue to apply.

19. Electronic Communications

Where permitted by law, you agree that agreements, notices, disclosures, approvals, and other communications may be provided electronically.

20. Governing Law

These Terms are governed by the laws of the State of Hawaii and applicable United States federal law, without regard to conflict-of-law principles, unless a separate written agreement specifies otherwise.

21. Severability, Waiver, and Entire Agreement

If any provision is unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law. Failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, and any applicable project-specific agreement constitute the agreement applicable to the relevant services.

22. Changes to These Terms

We may update these Terms to reflect changes in our services, technology, business practices, or legal obligations. The updated version will be posted on this page with a revised effective or last-updated date.

23. Contact Information